FAQ
Questions
What is a Summit Charm?
A small acrylic charm made from your own photo on top of a peak... a badge of the climb you trained for. We cut it to your outline, keep the summit sign or plaque in, and send it ready to clip on your pack.
Will you crop or change my photo?
No. Your summit moment stays whole: you, your pose and the sign or plaque. We only remove the background around you so the charm can be cut to your shape.
What photo works best?
A full-body shot with the summit sign or plaque in view, taken in good light and in focus. Phone photos are fine. Group photos and photos where the sign is far from you are harder; we'll tell you on the proof if something won't read.
Do I see it before it's made?
Yes. Every order gets a free proof, and nothing is printed until you approve it.
How big is it?
It comes in two sizes, and you pick one when you order.
How long does it take?
Each charm is made to order after you approve your preview, then shipped free in the US with tracking.
Can I order one as a gift?
Yes. Upload the photo you have of them on top, approve the preview, and ship it straight to them at checkout.
What if I don't have their summit photo?
Ask them for their favorite shot from the top. Any summit photo with them and the sign in it works.
What if it arrives damaged or misprinted?
Made right, or made again. If your charm arrives misprinted, damaged, or isn't the one you approved, email us within 14 days of delivery with a photo of the problem and of the shipping label, and we'll send a new one free. If the new one also arrives damaged, we'll refund you in full.
Can I return it if I change my mind?
Each charm is cut from your own photo, so we can't take returns for a change of mind, gifts included. That's why nothing is printed until you approve the preview: please check it closely.
Can I change or cancel my order?
Get in touch right after ordering to fix the photo, size or address. We can only make changes before your charm goes into production.
What if my package is lost or stuck?
If tracking shows it lost, or it's stuck more than 5 business days past its estimated delivery, email us and we'll send a new one free.
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Launching soon · $29 with free US shipping · Made right, or made again